Return/Shipping Policy

Important disclaimers:

ACCESSORY RETURNS

Returns are ONLY accepted for merchandise found defective immediately upon receipt and returned within 10 calendar days of receipt.

Accessory items that have been opened from the manufacturer packaging will not be accepted for return.

Returns will NOT be accepted for any accessories that have been installed/mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with/post installation.

Original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 10% restocking fee.

All Ammunition Sales / Ammo Components are Final and Non-Returnable.

Scopes / Optics Sales – Customers must work through the manufacturer if a defect is not identified immediately upon receipt.

NEW FIREARM RETURNS

VERY IMPORTANT – FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if unfired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.

In the case of failed background checks and incorrect ordering original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 10% restocking fee.

USED FIREARMS

Used Guns: Triple Creek, LLC customers have 10 calendar days from the date of transfer to request a return.  Triple Creek, LLC or Triplecreek.net will accept a return on your used item for a full refund during this time frame only if the item is malfunctioning. Shipping arrangements for the used item will be made solely at Triple Creek, LLC’s discretion.

If items are found defective upon receipt, Triple Creek, LLC will provide YOUR CHOICE of a replacement item of same value (pending availability) or full refund AND pay the return shipping cost. For your added convenience, Triple Creek, LLC will also arrange for the defective items to be picked up and returned to us by the original shipper (for firearms only). PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE A REPLACEMENT OR REFUND.

For any additional questions, reach out to us at 904-882-1636 or info@triplecreek.net.

 

Shipping

Important disclaimers:

  • It is legal for any gunowner to ship rifles, shotguns, and handguns directly to triple creek with appropriate packing via ups or fed ex.
  • Triple creek must ship All firearms back to the same person at the same address.
    • If this isn’t an option, the firearm must be shipped to a specified ffl dealer in your area.
      • It is up to you to notify Triple Creek of who that FFL Dealer is
    • CA residents must use an ffl dealer to ship their firearms
      • Have your ffl dealer reach out to us
      • All firearms shipped from triple creek are fully insured and require a signature.
      • Customers are responsible for cost of shipping both ways.
      • Triple Creek, llc is not responsible for the loss or damage of your firearm during shipping. You must deal with the shipping company for these issues.
      • Bubble wrap is highly recommended to protect your project.
      • All firearm projects require a copy of your driver’s license.
      • Turnaround times are approximately 2-6 weeks.

Step by step Shipping instructions:

Step 1:

Firearms:

☐ unload & breakdown your firearm

☐ if you are disassembling your firearm, only send part(s) to be worked on or to have cerakote applied to

miscellaneous items:

☐ only send items you want cerakote applied to and/or lasered

Step 2:

☐ wrap your project in a protective cover (i.e., bubble wrap)

Step 3:

☐ place your wrapped project in a box (prior to taking to UPS or Fed ex)

  • Ups or fed ex will place your box in one of their shipping boxes

Step 4:

☐ place the following in your box with your project

☐ copy of your driver’s license

☐ custom work order form

☐ seal your box with tape

Step 5:

☐ take to UPS or Fed Ex store for shipment

☐ Don’t forget our address:

Triple Creek, LLC

540435 us hwy 1

Callahan, fl 32011

904-882-1636

Step 6:

☐ Sit back and wait for email from triple creek stating we have received your project.

☐ anticipated turnaround time will be included in this email.

Step 7:

☐ payment is due when your project is completed. you will receive the following via email:

☐ photos of your completed project

☐ invoice

☐ tracking number (allow 24 hrs. for carrier to populate in their system)

Step 8:

☐ wait for your project to arrive

☐ you will receive the following from triple creek with your project

☐ invoice/packing slip

☐ customer appreciation pack (stickers, business cards) for you and your friends

Step 9:

☐ give us a high five by providing recommendations and/or reviews.  We are super appreciative of your support!

☐ If you post your project on social media, please tag us so we can repost/share your project.

Step 10:

Thank you for allowing us to be a part of creating your vision!